Medicare Direct Account Status Definitions

All Medicare Direct accounts will be in one of the following stages. Contact your Account Manager if you experience account issues not described in this table.

Account Status	Definition	User Action Required
New Account	The login has been added, but the associated password has not been entered.	The Claims Manager user assigned to the login must enter their Medicare password and PIN on the Medicare Direct Password Management screen.
Pending Review	FinThrive personnel are verifying the login.	There is no action required. The verification process typically takes 1-2 business days. Contact your Account Manager if the Pending Review status does not change to Active or Client Reset Request in this time frame.
Active	The login is currently being used to process claims through Medicare Direct.	There is no action required. An Active login is currently being used to submit Medicare claims through Medicare Direct.
Client Reset Request	FinThrive personnel could not verify the login.	The owner of the login must contact Medicare to verify or reset their password/PIN, and then re-enter the information on the Medicare Direct Password Management screen.
Inactive	The login is not currently being used to process claims.	This status applies only to Temporary accounts. There is no action required, unless the login needs to be activated. A supervisor/user must activate the account in the Medicare Direct Account Management screen.